We are very confident about the quality of our albums and want to give you peace of mind with our returns policy which lasts 14 days after your purchase. After 14 days have gone by since your purchase, we are unable to offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Album Design Fee
- Downloadable software products
To complete your return, we require a receipt or proof of purchase & a written confirmation by post or email to : [email protected]
We charge a standard flat rate postage fee on all our albums.
There are certain situations where only partial refunds are granted: (if applicable)
- Any item not in its original condition, is damaged for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within an agreed amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 6 Duncansby House, Stratfield Road, Slough, SL1 1UD. United Kingdom.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable by Sterling Albums. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are paying using PayPal they can refund your return shipping cost, see link below for more information.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.